Returns & Refunds
Last updated: November 11, 2026
30 days to request a return
Contact us within 30 calendar days after delivery to request an eligible return. For a change-of-mind return, the item must be unused, undamaged and returned with its included parts and accessories. This condition does not limit your rights regarding damaged, defective or misdescribed items.
Request a prepaid label
Email support@erovmn.com with your order number, the item and the reason for return. For damage, defects, wrong items or missing parts, describe what happened and include photos if available. We will explain the next steps.
We provide a prepaid shipping label for eligible returns and do not charge a restocking fee. Wait for the label and return instructions before mailing anything. The business correspondence address is not a return address.
Refunds and replacement orders
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Contact us about a damaged, incorrect or incomplete order. For a different item or size, request a return for the original item and place a separate order if appropriate. Nothing in this policy limits rights that cannot be waived under applicable law.
Related: Shipping Policy · Returns & Refunds · Payment Policy · Contact Us