Frequently Asked Questions
Last updated: November 11, 2026
What does DEW mean on a moissanite listing?
It is a diamond-equivalent weight reference. The stones are moissanite; DEW is not a claim that they are diamonds.
Does a gold-tone finish mean solid gold?
No. Read the exact material, finish and plating description for the piece you selected.
Where do you ship?
We ship to eligible U.S. addresses with free standard shipping and no minimum. Use checkout to confirm address eligibility.
When will my order arrive?
We process orders in 1–2 business days. Standard shipping usually takes 2–4 business days after dispatch, for an estimated total of 3–6 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Use the estimate at checkout when one is available for your address.
Can I change or cancel an order?
contact us with the order number as soon as possible. We can check the fulfillment status and available options.
What is the return window?
Contact us within 30 calendar days of delivery. We supply a prepaid label for eligible returns and do not charge a restocking fee. See Returns & Refunds.
Can I mail a return to the store address?
No. It is only for business correspondence. Contact us for the correct return address and prepaid label.
How do refunds and replacement orders work?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. To order a different item, contact us about returning the original and place a separate order if appropriate.
What if something is damaged, wrong or missing?
Email support@erovmn.com with your order number, a description and any photos you can provide.
Which payment methods are available?
Available methods appear at checkout. Prices are in USD and items are one-time purchases. See the Payment Policy.
How can I manage optional tracking or request privacy help?
Use your browser settings or available privacy controls, visit Your Privacy Choices, or email support@erovmn.com. See the Privacy Policy.
Related: Shipping Policy · Returns & Refunds · Payment Policy · Contact Us